Last updated: 16 May 2026
This Privacy Policy explains how EXPLOT UK LTD collects, uses, stores and protects personal information when you visit our website, contact us, request a quote, or use our services.
EXPLOT UK LTD is committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable UK data protection laws.
1. Who we are
This website is operated by:
EXPLOT UK LTD
Company number: 15823736
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: sales@explot.co.uk
Website: www.explot.co.uk
For the purposes of UK data protection law, EXPLOT UK LTD is the “data controller” of the personal information we collect and use.
2. What personal information we collect
We may collect and process the following types of personal information:
Information you provide directly
This may include:
- Your name
- Email address
- Phone number, if provided
- Company name, if provided
- Customer type, such as homeowner, trade customer, installer, contractor, developer or supplier
- Project details submitted through our quote or contact forms
- Delivery address or site address, if required for a quote, order or delivery
- Billing details, if you become a customer
- Any other information you choose to send to us by email, phone, website form or other communication method
Website and technical information
When you visit our website, we may collect limited technical information, such as:
- IP address
- Browser type and version
- Device type
- Pages visited
- Date and time of visit
- Referring website
- Cookie and analytics information, where applicable
Please see our Cookie Policy for more information about cookies and similar technologies.
3. How we collect personal information
We may collect personal information when you:
- Submit a contact form
- Request a quote
- Contact us by email or phone
- Ask for product information
- Place an order or make a payment
- Request delivery or installation information
- Interact with our website
- Communicate with us as a supplier, contractor or business partner
4. How we use your personal information
We use personal information for the following purposes:
- To respond to enquiries
- To prepare and send quotations
- To communicate with customers, suppliers and business contacts
- To process orders, invoices and payments
- To arrange delivery, collection or installation where applicable
- To provide customer support
- To improve our website, products and services
- To manage business records and administration
- To comply with legal, accounting and tax obligations
- To prevent fraud, misuse of our website or unlawful activity
- To send marketing communications, only where permitted by law or where you have agreed to receive them
5. Our lawful basis for using your personal information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following lawful bases:
| Lawful basis | When we use it |
|---|---|
| Contract | When we need your information to provide a quote, process an order, arrange delivery, or provide services |
| Legitimate interests | When we respond to enquiries, manage our business, improve our website, prevent fraud, or communicate with business contacts |
| Legal obligation | When we need to keep records for tax, accounting, company law or other legal requirements |
| Consent | When you agree to receive certain marketing communications or accept non-essential cookies |
Where we rely on consent, you can withdraw your consent at any time.
6. Marketing communications
We may contact you with information about our products, offers or services if you have requested this, consented to it, or where we are otherwise permitted by law to do so.
You can opt out of marketing communications at any time by contacting us at:
We will not sell your personal information to third parties for marketing purposes.
7. Who we share your personal information with
We may share your personal information with trusted third parties where necessary for business, legal or service purposes. These may include:
- Website hosting providers
- Email and IT service providers
- Payment providers
- Delivery and logistics companies
- Installation partners or contractors, where applicable
- Accountants, bookkeepers and professional advisers
- Legal advisers, if required
- HMRC, regulators, courts or law enforcement authorities, where required by law
We only share information where necessary and appropriate.
8. International transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
9. How long we keep your personal information
We only keep personal information for as long as necessary for the purposes for which it was collected.
As a general guide:
| Type of information | Typical retention period |
|---|---|
| General enquiries | Up to 24 months |
| Quote requests | Up to 24 months, unless they become orders |
| Customer order records | Up to 6 years for tax and accounting purposes |
| Invoices and payment records | Up to 6 years |
| Supplier and contractor records | Up to 6 years |
| Website analytics data | According to the settings of the analytics provider |
| Marketing consent records | Until you unsubscribe or withdraw consent |
We may keep information for longer if required by law or if needed to resolve a dispute.
10. How we protect your personal information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include:
- Secure website hosting
- Access controls
- Password protection
- Limited access to customer information
- Use of trusted service providers
- Regular review of stored information
However, no website or electronic transmission is completely secure, and we cannot guarantee absolute security.
11. Your data protection rights
Under UK data protection law, you may have the following rights:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your information
- The right to restrict how we use your information
- The right to object to certain types of processing
- The right to data portability, in certain circumstances
- The right to withdraw consent, where processing is based on consent
- The right to complain to the Information Commissioner’s Office
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
The ICO confirms that privacy notices should explain why personal data is processed, how long it is kept, who it is shared with, and what rights individuals have.
12. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You can contact us at:
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
13. Cookies
Our website may use cookies and similar technologies to operate the website, improve performance, understand visitor behaviour, and support marketing or analytics tools.
For more information, please see our Cookie Policy.
Non-essential cookies should only be used with appropriate consent where required by law.
14. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should read the privacy policies of any third-party websites you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
16. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
EXPLOT UK LTD
Email: sales@explot.co.uk
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom